Shipping policy
Thank you for shopping with DuneDrift. We are committed to delivering your beach-inspired products safely and on time.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not usually processed or shipped on weekends or public holidays. During high-demand seasons, sales, or festive periods, processing may take slightly longer.
2. Shipping Time
Estimated delivery time depends on your location and shipping partner.
Typical delivery time:
- Domestic Orders: 5–10 business days
- International Orders: 10–20 business days
Delivery times are estimates only and may vary due to courier delays, weather conditions, customs clearance, public holidays, or other factors beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your order.
We may offer free shipping on selected products, special promotions, or orders above a certain amount.
4. Order Tracking
Once your order is shipped, you may receive a tracking number by email or SMS.
Please allow some time for the tracking details to update after your order has been dispatched.
5. Incorrect Shipping Information
Please make sure your shipping address, phone number, and email are correct at checkout.
DuneDrift is not responsible for delayed, lost, or returned orders caused by incorrect or incomplete customer information.
If you notice a mistake in your shipping details, contact us as soon as possible at [Your Support Email].
6. Delayed or Lost Orders
While we try our best to deliver orders on time, delays can happen due to courier issues, weather, customs, or other unexpected situations.
If your order is delayed beyond the estimated delivery time, please contact us with your order number. We will help you check the status of your shipment.
7. Damaged Packages
If your order arrives damaged, please contact us within 24–48 hours of delivery.
Please share:
- Your order number
- Clear photos of the damaged product
- Clear photos of the packaging
After reviewing the issue, we will guide you with the next steps.
8. International Shipping
For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges required by their country.
DuneDrift is not responsible for customs delays or extra charges applied by customs authorities.
9. Unsuccessful Delivery
If a delivery attempt fails due to customer unavailability, incorrect address, or refusal to accept the package, the order may be returned to us.
In such cases, extra shipping charges may apply for reshipping the order.